Service

What Exactly Solelab do?

Solelab offers the latest and the coolest style of Authentic Premium Sneakers & Streetwear in the online market..

I am worried about buying online, what guarantees do you offer?

You can return any product* anytime. Feel free to contact us because it’s free. By the way, we guarantee that all the items we deliver are 100% authentic and original.

*Terms and Condition may apply.

Do you offer size charts?

Each product has a size chart to explain its dimensions.

I am not sure about my size

You can obtain your size in our size guide, and you can return the item to us if it doesn’t fit you after receiving the item.
*Terms and Condition may apply

I need more information about a product

We value all our customers. Please let us know your inquiry. Our business hours are from 10 AM to 10 PM KUWAIT Standard time. You can also contact us via Email, WhatsApp, Facebook, Twitter and Instagram on social media.

What happens if the product I want goes out of stock?

We promise to provide you with all the unique products all the time, unfortunately, we apologize for not being able to provide all our fantastic products at this time. We will refund your money immediately on your credit card if you are paid already (Credit Card) and will inform you promptly if you’re on cash on delivery (COD).

What are your Service Promise and Price Promise?

We guarantee the best customer service satisfaction, a hassle-free shopping experience, a genuine and high-quality item including high-tech online security at a very affordable price.

How do I know if I am buying genuine items?

You’re getting them from www.theSolelab.com that means all items are 100% authentic and genuine.

Can I cancel an order after placing it?

As much as we hate to say so, you may cancel simply by calling us, emailing or via chat, if your order has not already been shipped out.
If your order is already on the way, simply use our return and exchange routine.

Can I amend my order after I have placed it, and before receiving it?

We value our customers satisfaction. You may cancel your order simply by calling us or sending us an email. Please let us know the reason for the cancellation so we can make it better next time.

Do I need to confirm my order?

*Your order is automatically confirmed if you paid by credit card, however, your address should be very clear for the delivery reason. *If you’re doing Cash on Delivery, then it is not confirmed until you approve the order by calling us or we call you.

Your First Name and Last Name written clearly*
Address details, as per your country’s standard*
A well-known landmark close by*
Mobile number and email*
A secondary phone number (if available)*

With those details we can Auto-confirm your order without having to call you. Verification may apply depending on the bank’s policy Auto-confirmation may apply on cash on delivery if you are a regular customer.

My invoice is incorrect, what should I do?

Inform us immediately by calling us, sending us an email or message us on our social media channel, and we will fix this promptly.