Privacy policy

This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

SoleLab, Block 1, St.5, 70051 Shuwaikh Industrial KW-KU, Kuwait

Information We Collect

We collect information from you when you visit our website, create an account, make a purchase, or interact with our customer support. This information may include, but is not limited to:

  • Personal identification information: such as your name, email address, phone number, and shipping address.
  • Technical information: such as your IP address, browser type, operating system, and device information.
  • Usage information: such as your browsing activity, pages visited, and time spent on our website.

Please note that we do not store your payment information. All payment transactions are processed through a third-party payment gateway, MyFatoorah, which has its own privacy policy and security measures in place.

How We Use Your Information

We use your personal information for the following purposes:

  1. To process and fulfill your orders, and to communicate with you about your orders and account.
  2. To improve our website, products, and services.
  3. To personalize your shopping experience and provide recommendations based on your interests.
  4. To send promotional emails, newsletters, and other marketing materials, if you have opted-in to receive them.
  5. To respond to your inquiries and provide customer support.
  6. To comply with legal obligations and protect our rights, property, and safety.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with selected third parties in the following circumstances:

  1. To process and fulfill your orders, such as sharing your shipping information with our delivery partners.
  2. To facilitate the use of third-party services, such as our payment gateway, MyFatoorah.
  3. To comply with legal obligations, enforce our terms and conditions, or protect our rights, property, and safety.

Third-Party Services

We use third-party services, such as Google Analytics, Google Tag Manager, and other Google services, to help us analyze, understand, and improve our website and services. These third-party services may collect information about your use of our website, including your IP address, browser type, and pages visited. Please refer to the respective privacy policies of these third-party services for more information on how they handle your data.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page, and we will update the "Last updated" date at the bottom of this Privacy Policy. Your continued use of our website and services after any changes to the Privacy Policy constitutes your acceptance of the updated policy.

Last updated: March 27, 2023